Eastern suburbs job seekers have a viable work option available with more than 300 meaningful roles on offer in Box Hill to provide vital support for people in need across Australia.
Serco Asia Pacific is looking to fill 1,000 permanent customer services officer roles, with 300 plus positions at their two call centre sites in Box Hill. These positions support Australian citizens through essential public services.
With the recent end of JobKeeper on March 31, Federal Treasury estimates an additional 150,000 people1 could lose their jobs causing Australia’s unemployment rate to increase.
Moreover, the latest job vacancy figures2 highlight there are still not enough jobs for Australians who are out-of-work. Job seekers face the additional challenge of finding jobs which are close to their place of residence, offer career advancement and give them a sense of purpose.
Serco’s Managing Director for Citizen Services, Peter Neale said the customer service jobs need to be urgently filled to ensure Australians are receiving essential support when there is a greater need for services than at any time in our country’s history.
“With Australia experiencing unprecedented natural disasters and the global pandemic, it’s imperative the community has easy access to Government services and a friendly voice at the end of the phone to assist them with their needs,” Mr Neale said.
“Serco has a large number of permanent roles available, which are ready to be filled and as a Serco Customer Service Representative, you can make a real difference to the community through the essential services we support.
“While we keep hearing about the availability of jobs in regional Australia, many commentators fail to acknowledge the logistical challenges of people living in metropolitan areas to fill these roles. The permanent positions with Serco offer a great opportunity for local and meaningful work” Mr Neale said.
“A fulfilling and rewarding career here in Box Hill”
Aamer Suhale started out at Serco’s Box Hill call centres in April 2013 after completing a degree in Business Information Systems. While he had little practical experience, he was trained on the job and learnt quickly.
“You certainly don’t need any background in business or training to be successful at Serco. Two weeks of paid training is provided and there are always new opportunities for further training and up-skilling,” Aamer said
“There have also been many opportunities to progress my career and I am now a team leader, where I have learnt to use my management and leadership skills from my degree. If you are looking for new work, this is a great role and can be a stepping-stone to many other opportunities within the business.”
Chris Maassen has been a part of the Serco Box Hill team since May 2011. Chris was recommended the job through a friend that was also working at Serco in Box Hill.
“My friend told me Serco was a great place to work – that the business was growing rapidly and looking for team members who were interested in helping people and making a difference in the community.”
Chris’s career at Serco has continued to progress – making the journey from customer service representative, to team leader, to his recent appointment of Operations Manager. Chris finds his work rewarding, and particularly appreciates the culture and people of Serco Box Hill.
“If you enjoy helping people and working in a supportive team – Serco Box Hill is a great place to work. We have a great workplace culture, which is upbeat and engaged, and there are always opportunities to help support my team members in their own career progression.”
Applications are now open for customer service officers at Serco Box Hill for the Whitehorse Road and Prospect Street sites (within five minutes walking distance of each other). Follow the links to find out more about the role and your eligibility.